Ava accepts returns of Ava within 30 days of date of order.

Only devices purchased directly from and in the USA are eligible for returns.

1. Please enter the email address that was used to purchase the Ava.

2. Enter "USD" or "usd" before your order number XXXXX.

3. Choose "Print pre-paid shipping label" > click Submit.

Note: should you choose "Ship myself", we will not be able to trace your return and cannot guarantee that you will be refunded.

As described in the 30-day Returns Policy, a $25 shipping-and-processing fee will be deducted from your refund amount.