1. Please enter the email address that was used to purchase the Ava.

2. Enter "USD" or "usd" before your order number XXXXX.

3. Choose "Print pre-paid shipping label" > click Submit.

Note: should you choose "Ship myself", we will not be able to trace your return and cannot guarantee that you will be refunded.

As described in the 30-day Returns Policy, all shipping and handling costs will be deducted from your refund amount.